Understand the message
Solidus reads the customer message alongside account ARR, renewal date, and health context, not just a list of keywords.
How it works
A better way to turn customer conversations into business decisions.
Solidus is designed to make the valuable, often invisible signal in customer support operational without automating communication or making promises to customers.
Surface the real signal
A strict structured output captures support resolution, churn risk, expansion intent, competitors, feature requests, sentiment, and urgency.
Put the right team in motion
Health is recalculated and one editable action draft lands with the team best placed to respond.
Human approval remains in control
Every suggested reply and action is a draft. Your team sees the reasoning, edits as needed, and decides whether to approve it.